River Haven is staffed by one full-time Case Manager Director and one part-time Case Manager. The office for case management, admissions, PACAP and all other information is open M-F from 8am-4pm, the office is closed on weekends and holidays. Each shelter is staffed from 5pm-8am by a House Assistant. The House Assistant is a live-in volunteer and manages the residents and goings on at the shelter. This person then reports to the Case Managers if there are any issues or problems that need to be resolved.

Those seeking shelter must call the River Haven office ahead of time to go through a pre-screen form to determine eligibility. Once eligibility has been determined you will be walked through the admission procedure.

Residents are required to sign up or apply for services within the community including but not limited to:

  • Foodshare
  • Badgercare
  • FSET
  • W2